Last Updated: January 15, 2025
1. Introduction and Scope
ChainEx Netra ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chainex-netra.com and use our services.
2. Information We Collect
Personal Data
We may collect the following personal data directly from you:
- Name, email address, phone number
- Mailing address and country information
- Educational background and professional experience
- Payment information (processed securely through third parties)
- Any other information you provide voluntarily
Usage Data
We automatically collect certain information about your device and how you interact with our website:
- IP address and browser type
- Pages visited and time spent on the site
- Referrer information and search queries
- Device type, operating system, and unique identifiers
Cookies
We use cookies and similar tracking technologies to enhance your experience. This includes essential cookies, analytics cookies, and marketing cookies. See our Cookie Policy for detailed information.
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and improving our services
- Responding to your inquiries and support requests
- Sending newsletters and promotional content (with your consent)
- Analyzing site usage and improving our website
- Detecting and preventing fraud or security issues
- Complying with legal obligations
- Personalizing your experience
4. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Payment processors, email services, hosting providers
- Analytics Partners: Google Analytics and similar tools
- Marketing Partners: For newsletter and promotional purposes (with consent)
- Legal Authorities: When required by law
We do not sell your personal data to third parties.
5. Data Retention Policies
We retain your personal data as long as necessary to provide our services and fulfill the purposes outlined in this policy. You can request deletion of your data at any time by contacting us.
- Account Data: Retained for the duration of your account
- Newsletter Subscriptions: Retained until you unsubscribe
- Contact Forms: Retained for 2 years after submission
- Analytics Data: Automatically deleted after 26 months
6. Your Rights Under Data Protection Laws
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Correction: Request correction of inaccurate data
- Right to Deletion: Request deletion of your data
- Right to Portability: Receive data in machine-readable format
- Right to Opt-Out: Withdraw consent for processing
To exercise these rights, contact us at privacy@chainex-netra.com
7. International Data Transfers
Your information may be transferred to and processed in countries other than Vietnam. When we transfer data internationally, we implement appropriate safeguards including Standard Contractual Clauses and your consent.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information promptly.
9. Security Measures
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure password hashing and storage
- Regular security audits and updates
- Access controls and employee training
- Intrusion detection systems
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or prominent notice on our website. Your continued use of our services constitutes acceptance of any changes.
11. Contact Information for Privacy Concerns
If you have questions about this Privacy Policy or our privacy practices: